A Proper Look
Something’s wrong.Nobody agrees why.
Work keeps getting stuck, repeated or quietly lost. Everyone has a theory. Someone has already suggested buying another tool.
I follow one problem through the real process and work out where it actually goes wrong.
Before you spend thousands fixing the wrong bloody thing.
$300 per focused review. One problem, followed properly.
What I actually do
I follow the work.Not the office folklore.
The problem people notice is not always the thing causing it. I follow one real job from start to finish and find where the documented process ends, the workaround takes over or nobody is quite sure who owns the next step.
- 01
See what starts it
Where the work arrives, what information comes with it and whether it immediately begins multiplying across inboxes, forms and spreadsheets.
- 02
Follow what really happens
Which person touches it, which tools get involved and where the official process wanders off while the workaround takes over.
- 03
Find the break
The missing owner, unreliable handoff, duplicated step, bad setup or a rule everyone follows but nobody can point to.
- 04
Tell you what to do next
What should change first, what can wait and what should be left alone before enthusiasm makes it considerably worse.
What you get
An answer.Not a folder called FINAL_v7.
This is a focused review of one operational problem. You get the cause, the evidence and the sensible next move without being sold an enterprise transformation before lunch.
A Proper Look
$300 / review
Includes one walkthrough, review of the relevant workflow and supplied examples, and a short written summary covering the cause, evidence and recommended next steps.
You receive
- What is actually causing the problem
- The evidence behind that conclusion
- What should change first
- What can stay exactly as it is
- The next sensible step, whether you ask me to handle it or not
This does not include
- Implementing the fix
- A whole-business review
- A large system rebuild
- Ongoing support
- A ceremonial slideshow about stakeholder alignment
You can take the findings and fix it yourself, give them to someone else or ask me to handle it.
No hostage situation.
What happens afterward
Sometimes the answer isone small change.
Nobody has to make it look bigger just because money changed hands.
Leave it alone
It is already fine
The workaround is sensible, the risk is low and changing it would create more admin than it removes.
One and Done
One defined fix
The cause is contained. One setup, repair or connection should sort it.
Robot Army
A repeated job needs taking over
Several steps, systems or rules need to work together without a person supervising every movement.
Bring me the weird bit
What keeps going wrongdespite everyone “knowing the process”?
Send me the problem, who it affects and what you have already tried. I’ll tell you whether A Proper Look is the right place to start before you spend anything.