Ongoing Support
Software and people change.That’s when the workflow gets ideas.
Passwords expire, fields get renamed and Microsoft occasionally chooses violence. I keep the systems you rely on working, investigate errors and stop old workarounds creeping back in.
Your team uses it. I worry about its little internal organs.
From $375 per week. Three-month minimum.
What I look after
The things that move when nobody is looking.
Automation isn’t a toaster. You can’t plug it in, admire it once and assume it will remain emotionally stable for seven years.
- 01
Keep an eye on it
I check the workflows, queues and results for failures, missing data and jobs that claim they finished but have quietly done nothing. - 02
Find and fix the wobble
I work out whether the problem is in the workflow, the data, the connection or the other system. Then I fix my bit or tell you who needs to deal with theirs. - 03
Explain it like a person
If something fails, I tell you what happened, what was affected and what happens next. Not an automated email containing seventeen codes and the emotional warmth of a parking fine.
Why ongoing support matters
A green tick doesn’t mean the job is done.
One referral landed where it should and every log said success. But the record was missing information the next person needed. No error. No warning. Just a job that looked finished and wasn’t.
I trace where the detail went missing and check the result at the other end before the team has to invent another workaround.
Useful systems still need someone paying attention.
Some workflows need the occasional check. Others need someone close enough to notice when they quietly stop doing the job.
Show me what’s running and I’ll tell you what support makes sense and what it’ll cost each week.
Ongoing Support
I keep an eye on the systems you’re relying on.
You’ll know what I’m watching, how quickly I’ll respond and what’s included before support starts.
Three-month minimum.
Can include
Quoted separately
Want me to stick around?
Keep the workflow doing what it’s supposed to.
Start with the workflow you keep checking because you don’t quite trust it. Tell me what happens when it fails and how you deal with it now.